Privacy Policy & Terms of Use

Effective Date: 2025

Welcome to Elor Energy. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy and Terms of Use outline how we collect, use, and share your information when you visit our website, use our services, or communicate with us.

Privacy Policy

1. Information We Collect

We may collect the following types of information:

  • Personal information (name, phone number, email, address, etc.) when you fill out a form or interact with our services.

  • Payment information for purchases or transactions.

  • Technical data such as IP addresses, browser type, and usage data from your interactions with our website.

  • Information related to customer service interactions, including SMS and phone communications.

2. How We Use Your Information

We use the information collected to:

  • Provide and manage our services.

  • Respond to inquiries and customer service requests.

  • Process transactions and send related information.

  • Send promotional offers, appointment reminders, and updates via email, phone, or SMS.

  • Improve our website and service offerings.

  • Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with:

  • Service providers who assist in operating our business (e.g., payment processors, IT services, marketing providers).

  • Legal authorities if required to comply with laws or protect our rights.

  • Business partners to facilitate service delivery.

  • Third-party technology providers for SMS messaging purposes only (see “Text Messaging Terms of Service and Privacy Policy” below).

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and support online advertising efforts. You can manage cookie preferences through your browser settings.

5. Data Security

We implement security measures to protect your information but cannot guarantee complete security. You are responsible for keeping your login credentials secure.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications.

  • Request details about how we process your data.

To exercise your rights, please contact us at [Insert Contact Email].

Terms of Use

1. Use of Website

By using our website and services, you agree to:

  • Use the site for lawful purposes only.

  • Not attempt to interfere with its functionality or security.

  • Not use our content without permission.

2. Intellectual Property

All website content, including text, images, logos, and designs, is the property of Elor Energy and may not be copied, distributed, or modified without written consent.

3. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

4. Limitation of Liability

Elor Energy is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.

5. Changes to These Terms

We reserve the right to update this policy at any time. Changes will be posted on this page with the revised effective date.

Text Messaging Terms of Service and Privacy Policy

The following applies specifically to SMS and MMS communications:

  • By opting in, you agree to receive SMS messages regarding your account, appointments, customer support, product announcements, and promotional offers.

  • Message frequency varies based on account activity but promotional texts will not exceed four per month.

  • You can cancel SMS services anytime by replying “STOP.” A confirmation message will be sent to confirm your opt-out.

  • You may have the option to unsubscribe only from promotional messages while continuing to receive account-related texts.

  • For assistance, reply “HELP” or contact us at [Insert Contact Email].

  • Message and data rates may apply based on your carrier’s pricing.

  • We are not responsible for delayed or undelivered messages.

  • SMS consent data is not shared with third parties for marketing purposes but may be shared with technology partners to facilitate message delivery.

  • If we change the phone number or short code used for messaging, the same terms will still apply.

  • Our website may track abandoned shopping carts to send reminders, which are not classified as promotional messages.

SMS Terms & Conditions

  • Consent: Your phone number will not be shared with third parties for marketing purposes.

  • Message Types: Messages may include appointment reminders, follow-ups, billing notices, and promotions (if applicable).

  • Message Frequency: Varies based on activity.

  • Fees: Standard message and data rates may apply.

  • Opt-In: Users can opt-in via online forms (e.g., https://elorenergy.com/contact-us/).

  • Opt-Out: Reply “STOP” to unsubscribe or contact us directly.

  • Help: Reply “HELP” for assistance or visit our support page.

  • SMS Consent: Opt-in is optional, and users may choose not to receive messages.

For any questions or concerns regarding our Privacy Policy or Terms of Use, please contact us at [Insert Contact Email] or visit our website at https://elorenergy.com.